Horace Atelier was born from a simple belief: the earliest moments of life deserve beauty, calm, and care.
Making returns and exchanges as gentle as our products
Items must be unworn and unwashed with all original tags attached
Original packaging preferred but not required for returns
Hygienic items (like certain baby products) cannot be returned once opened
Sale items can be returned for store credit or exchange only
Refund method
original payment method within 14 business days
Return shipping
for returns, the refund will include only the actual paid product amount (after discounts). shipping fees and duties are non-refundable.
Processing time
we process returns within 2–3 business days of receiving your item.
The following items are not eligible for return within the 7-day return window and are non-refundable:
fill out our return form with your order number within 7 days of receiving your order.
We'll send you a prepaid return shipping label via email.
Securely pack your item and drop it off at any post office.
Receive your refund or exchange within 5-7 business days.
Damaged or Defective?
If your item arrives damaged or has a defect, please contact us immediately with photos. We'll send a replacement right away at no cost to you.
Your satisfaction is our priority, and we stand behind the quality of every piece we create.
Quality Guarantee:All items are inspected before shipping. If there's an issue, we'll fix it immediately.
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